Green Jade Zibu Stone

Shipping Info

We at Starlightcrystals understand that you would like to receive your products in a timely fashion and in top condition. So, we use our large network of couriers to bring you the best as soon as possible.

• All orders are processed within 6 hours of the payment being received.
• We will ship out your order within 48 hours of processing.
• Our courier partners will deliver your products within 5-7 working days.

Note: Our courier partners try to deliver before the estimated delivery date but sometimes they might be delayed due to unforeseen circumstances 

Return Info

If you have received a wrong/damaged product, we can replace this with the exact same item. Goods can only be exchanged if it is returned unused and intact, or by providing proof of damage/defect.

• Please do not accept the product if the inner packaging is damaged.
• Please email us or call within 24 hours of delivery if you want to apply for an exchange, with relevant proof (photo or documentation) as seen necessary. We will have our customer care contact you as soon as possible.
• We will email you detailed instructions on how to exchange your product once you receive our exchange confirmation.
• It is a customer's responsibility to return us the unused products.
• Please mention your order number in the mail that you send to us.
• No Refund shall be made once goods are sold.
• All products once purchased are non-refundable.
• All Combo orders or Gift items are not eligible for return or exchange.

Starlightcrystals reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The firm will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.

Returns will be accepted for up to 10 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item, only in the case of:

– Received the wrong item.
– Item arrived not as expected (ie. damaged packaging).
– Item had defects.
– Over delivery time.
– The shipper does not allow the goods to be inspected before payment.

The returned product(s) must be in the original packaging, safety wrapped, undamaged and unworn. This means that the item(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.